We think we are pretty good at what we do, but you don’t just have to take our word for it. Here are some thoughts of our recent award winning clients and colleagues.
In my capacity as Head of VisitLeeds I have had the pleasure of working with Susie Brindley for several years in the planning and delivery of mutually beneficial destination management work streams. I have always found Susie to be efficient, personable, professional and very experienced in this field of expertise. She excels at stakeholder communication and building effective long term private and public sector partnerships which are flexible, fast paced and focused on delivery. I would not hesitate in recommending her as a professional to work with in the future.
Jennifer Young, Head of Visitor Economy & Inward Investment, Visit and Conference Leeds
We have worked with Susie at Willow regularly over the last few years and she has always given the highest standard of service. She is a delight to work with – knowledgeable, professional and thorough as well as friendly and engaging.
Kate Bankier, Visitor Operations Manager, Newby Hall & Gardens
Susie is an absolute pleasure to work with. The Black Swan Hotel has been working with Susie for a number of years, and during this time she’s carried out several Welcome Host Gold Training courses for us. Her level of professionalism, passion, enthusiasm and energy is second to none and we would have no hesitation in working with her again in the future!
Jayne Potter, Black Swan Hotel, Helmsley
I would never think twice about working with Susie, and she is always top of my list when I am looking for a real professional on a project. She is supremely well organised, efficient and informed plus her warmhearted personality is always a pleasure to be around.
Elaine Lemm – Freelance Food and Travel Writer
Bursting with enthusiasm and commitment to delivering excellent customer service, Susie will always go that extra mile for her clients. I’ve had the pleasure of dealings with her in both tourism and training sessions and found Susie to be utterly professional and delightful.
Brig Bramley, Dovecote Barns, Kelfield, York
We found Susie to be an absolute delight when discussing ‘all things Yorkshire’ during the several times she has been to Wentbridge and delivered in house training.
Not only does Susie offer advice, tips and recommendations, she also appreciates our business on all levels of ‘Service’ and always with a smile!
My team still regularly talk of the training days we have had with Susie, asking when we’re likely to see her again! Perhaps we need to sort that out!
Catherine Harrild and the team at Wentbridge House Hotel, Wentbridge
Susie is a tremendous champion of Service Excellence and Professionalism in Business. Her specialist understanding of the Tourism sector is just one of her many strengths. The breadth & depth of her experience, combined with her impressive network of contacts across a range of industries makes Susie a great source of knowledge, advice and inspiration.
Jon Smithells, Managing Director, QDOS Mystery Shopping
As part of our promise to provide the best possible journey experience, and a great place to work, in 2015 Susie was asked to deliver a series of customer excellence courses for all Hull Trains employees. With extremely positive feedback received from delegates, I would have no hesitation in recommending Susie as a business partner. Susie’s style is always professional and friendly; her delivery is effortless and she knows the right approach to engage across all levels of the organisation. This year we have been awarded the highly coveted 2016 ‘Rail Operator of the Year Award’ which recognised our commitment to customer service and our passenger-centric ethos.
Deborah Birch, Head of HR, Hull Trains