Testimonials — what clients have said about Willow
I would like to express my sincere appreciation for the work that Willow has recently undertaken at Creepy Crawlies. My team are now extremely motivated, and I know they never enjoyed training as much as they did with you.
As a Managing Director I was extremely impressed with your delivery, professionalism, and patience whilst keeping the sessions enjoyable, fun and at exactly the right pitch for all – a task that many trainers are unable to achieve!
As a teacher with ten years experience I accept the problems associated with keeping everyone on track, and awake, and you had no problem. Every single one of them was buzzing, and felt included.
Many thanks again, and can't wait for the next sessions that I intend to book! I would not hesitate to recommend you to anyone.
Janice Dunphy
Managing Director
Masce Ltd t/a Creepy Crawlies Adventure Play Park
Chairperson Play Providers Association
Play 4 Life...Change 4 Life
www.creepy-crawlies.co.uk
www.playproviders.org.uk
I have worked with Susie for over two years on a new funded training programme for Tourist Information Centre staff.
I have found the service Susie has provided to be efficient, flexible and always timely which has enabled us to overcome many potential barriers and deliver the numerous training events to schedule.
Susie's tourism background has been a key strength and undoubtedly helped in the overall co-ordination of the programme
Sam Andrews
Visitor Information Services Executive
Cumbria Tourism
Windermere Road
Staveley
Kendal
LA8 9PL
Susie Brindley is a real professional – not only does she understand how business works but she understands how people work too – employees & clients alike.
In working with Susie over the past 10 years I've never ceased to be impressed with her approach and manner – she thinks things through and wastes no time in achieving positive outcomes time after time – and with a great sense of humour too!
Jon Smithells
Managing Director
QDOS Mystery Shopping
I have worked with Susie on a number of projects over the years and highly recommend her and Willow Business Support. Susie is focussed, enthusiastic and extremely knowledgeable.
It would be hard to find anyone better equiped to provide advice, planning and training to tourism and leisure businesses.
Rob Edwards
Director
Blue Republic
www.bluerepublic.co.uk
We have had a very successful working relationship with Willow Business Support over the past two years. All of the training delivered has been very well received by the tourism businesses and professionals attending.
Susie Brindley is the consummate professional and with her extensive experience of tourism and customer service has been a very real asset to our tourism training programme.
Val Wilson
Business Engagement Manager
Yorkshire Moors & Coast Tourism Partnership,
Yorkshire Dales & Harrogate Tourism Partnership
www.yorkshiremoorsandcoast.com, www.ymctp.org.uk, www.yorkshiredalesandharrogate.com
Susie and her team have always delivered the Customer Service courses to suit the range of tourism partners attending. They promote interactivity and participation and ensure that the training is both stimulating and inspirational and encourage group participation.
Patricia Tillotson
Visitor Economy Manager, Commercial and Support Services
Department of Culture, Tourism and Sport
City of Bradford Metropolitan District Council
www.bradford.gov.uk
We have worked with Susie for many years now and we have found her to be one of our most flexible advisers who can turn her hand to a range of business and staff support.
Susie has worked for us as a an A1 Assessor, an Excellence Through People Assessor, Business Coach and Workshop Facilitator. She has most recently facilitated a number of Best Practice Visits and Susie’s knowledge and enthusiasm helped make them an enjoyable and informative success.
Richard Whittle
Operations Manager
Hospitality and Leisure Manpower
www.halm.co.uk, www.bestpracticeforum.org
Susie at Willow Business Support was extremely helpful and took the time to listen to our needs.
We required specific training but had only a limited amount of time when this could be carried out. Susie ensured we got the training we wanted and tailored it perfectly to suit so as not to impact on our service delivery.
The training provider not only made the programme fit exactly to time, but covered all topics requested and more to a high standard. All staff felt it a worthwhile exercise and most enjoyable too. The attention to detail and individuals needs were especially well catered for.
Haley KillingbeckFront of House Manager
Hull Museums & Art Gallery
Monument Buildings
c/o Ferens Art Gallery
Queen Victoria Square
Hull
www.hullcc.gov.uk/museums
I have worked with Willow Business Support for a number of years and found them to be a professional organisation and very supportive of their clients, suppliers and learners. Susie is by nature very methodical in her approach which enables others to concentrate on completion of their own tasks.
Kay Dempsey
Proprietor
Kay Dempsey Training Solutions
The University of York’s DFM Staff Training and Development Office has used Willow Business Support for several customer service and Train the Trainer courses over the past couple of years and has always found Susie to be extremely reliable, efficient and enthusiastic.
Susie always engages well with our staff who leave her courses enthused and ready to put her teaching into practice.
Andy Henwood
DFM Staff Training and Development
University of York
We have worked with Susie and Willow Business Support Ltd for a number of years and have always found them to be extremely approachable and professional. Susie and her team have recently been invaluable in working with us on a Northwest project. Susie has project managed the work and ensured that the project was on track and delivered on time. This has meant that we have exceeded all targets set for the project.
We a have also had excellent feedback from delegates who have attended any training delivered by Willow Business Support Ltd, and would have no hesitation in using the services of Willow again.
Helen Aldous
Training Manager
Lancashire and Blackpool Tourist Board